FAQ: Support

1. I have a question. What email address should I use to ask it?
2. I can't get into the Forums!
3. I never got that important email you sent to all members!
4. I want to be a member of The Fan Sites Network but the site isn`t active.. what should I do?? http://www.fan-sites.org/modules.php?name=Your_Account
5. Hi! I want to create a fan site, but I can't insert a URL because I have never fully owned a site before. I have taken many classes at school about HTML and Wordpress and I have helped many, many friends with their websites, therefore I am familiar with what I doing. So can I still apply for a website? Thanks a ton
6. Hello! I'm considering on applying for hosting and I've got a few questions. "Did you know… We will transfer your site to our servers for you with absolutely NO downtime? I can upload my site myself, however, would it be possible for you to transfer my forum and gallery intact? I don't fancy the idea of reuploading all 1600 pictures and counting daily by myself. Last question, would it be possible to host two domains under one account, like an addon domain? I've got another site which is not built yet. Thanks, Christy Elsbury
7. Hi, I'm from Brazil and I am the owner of AshleyTisdale.com.br, so... I forgot my account settings, what can I do? Thank you.
8. Hi! I have to renew my personal/blog site www.my-brandofheroin.org! I can't renew it for a couple of days because of financial reasons, I was wondering if after I renew it, I will still have all my files, etc! Thanks!
9. Is there any way I could buy the domain of the site I have hosted with you?

1. Rating: +1

   

   I have a question. What email address should I use to ask it?

   I much, much prefer all questions relating to hosting matters be asked at the support forums. That way others with the SAME question will have an answer as well. If you have a question that requires privacy, like a password problem, you can reach me at via PM at the forum. My username is "gertiebeth". If you have a pre-hosting questions, feel free to use the form below to ask and I will answer it here or via email.

2. Rating: +0

   

   I can't get into the Forums!

   You will not be able to view the Forums until you have been accepted as a Hostee. Once accepted, a link to our support forums and how to register will be included in your welcome letter.

3. Rating: +0

   

   I never got that important email you sent to all members!

   First, make sure you have an account on our support froums.
   Second, make sure that your email address is current. All important messages are sent to all members via a newsletter script generated by the Fan Sites Network content management script.

4. Rating: +0

   

   I want to be a member of The Fan Sites Network but the site isn`t active.. what should I do?? http://www.fan-sites.org/modules.php?name=Your_Account

   Our support forums are only open to current Fan Sites Network Hostees.

5. Rating: +0

   

   Hi! I want to create a fan site, but I can't insert a URL because I have never fully owned a site before. I have taken many classes at school about HTML and Wordpress and I have helped many, many friends with their websites, therefore I am familiar with what I doing. So can I still apply for a website? Thanks a ton

   As long as you have an example site for us to look at, feel free to apply.

6. Rating: +0

   

   Hello! I'm considering on applying for hosting and I've got a few questions. "Did you know… We will transfer your site to our servers for you with absolutely NO downtime? I can upload my site myself, however, would it be possible for you to transfer my forum and gallery intact? I don't fancy the idea of reuploading all 1600 pictures and counting daily by myself. Last question, would it be possible to host two domains under one account, like an addon domain? I've got another site which is not built yet. Thanks, Christy Elsbury

   Yes, transferring sites moves all databases and content. And add-on domain names are allowed.

7. Rating: +0

   

   Hi, I'm from Brazil and I am the owner of AshleyTisdale.com.br, so... I forgot my account settings, what can I do? Thank you.

   Please post a request at the message board and an admin will reset your password for you.

8. Rating: +0

   

   Hi! I have to renew my personal/blog site www.my-brandofheroin.org! I can't renew it for a couple of days because of financial reasons, I was wondering if after I renew it, I will still have all my files, etc! Thanks!

   Sure, please forward your setup letter to Gertie and she will look for a backup.

9. Rating: +0

   

   Is there any way I could buy the domain of the site I have hosted with you?

   Sure, email me directly so we can discuss it.